Returns & Exchanges

At VIOFO Official Store, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our goal is to ensure you feel confident and stylish in every piece you select from our collection.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.

• 2.
  Package Your Items

  Place the original, unworn items with all tags attached into the original shipping packaging or a secure box of your choice.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return package, ensuring old labels are covered.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects your return at our warehouse, we will process your refund to the original payment method or ship your exchange within 5-7 business days.